Seven Days to Working Well: New Approaches to Reinvigorate the Workplace, Customers, and Yourself
Give us seven days and you’ll never think about work the same way again. Do you find yourself overworked and “underplayed?” Do you yearn for a talk or training session that’s truly transformative? This inspirational and motivational program is designed for you. Michelle C. Berry, CEO of Courtney Consulting shares those insider strategies and principles that can literally change the way you think about work, play, customer service, and your life over the course of seven days. Learn how to devise new techniques for managing stress, outlining boundaries, and protecting your joy. The forthcoming book Seven Days to Working Well will be available soon. Give a copy to everyone in your audience and receive bulk order discounts! Target audience(s): Any employee, manager, executive, or workplace. Training sessions or keynotes, and all presentations are customized for each work site.
Working Well in Valuing Diversity: The Key to Your Bottom-Line
Developing work environments that recognize and value each individual’s contributions to the workplace are an integral part of the success and well-being of the organization and its bottom-line. By understanding and appreciating differences, employees become equipped with the tools to realize their true potential and can communicate more effectively. As we seek more collaborative approaches, morale is heightened and stress is lowered. Additionally, the organization that works well experiences less turnover, increased productivity, improved customer service, and enhanced decision-making. Ideally, we seek to embrace diversity so that no one is marginalized. This requires on-going efforts and evaluative measures to ensure success. Michelle has over a decade of experience managing diversity and has trained hundreds of companies, non-profits, and entire law enforcement agencies on the importance of truly valuing diversity. Target audience(s): Companies working to effect change, who need key support in promoting a culture in which diversity is truly valued.
| Working Well for Non-Profit Leaders: Leading with the Head & Heart, Finding Balance
Each day you feel the pressure of being needed. Whether it’s a staff member, a citizen in need, or a friend, it’s rare for you to say “no.” Add that to competition for funding, your tendency to over-extend, the implications of governmental policy decisions on your agency, and long work hours—and you might find yourself either close to burnout or already there. Leading with the rational mind and the compassionate heart requires time, patience, and balance. And ultimately, it means allowing yourself to truly relax. Michelle’s years of experience working on several influential non-profit boards and serving as a strategic consultant to the non-profit industry will guide you in the exploration of new strategies to address old challenges, reinvest in the art of play, and add new tools for deep relaxation to your toolbox so you can truly work well. She’ll soothe you, sing to you, make you laugh, and make you cry. What more could you ask for? Target audience(s): Non-profit leaders, executive directors, all staff. Special sessions can be designed for employees and all staff/team members at non-profit organizations.
Working Well for Groups Dealing with the Effects of Discrimination: Creating Safe Space to Speak Truth
Not only is discrimination illegal, it also has the ability to create illness in the mind, body, and spirit. This trademark seminar is designed for individuals or small groups who want to explore the dynamics of discrimination and its effects, stress management techniques, and strategies for health and healing. Michelle will lead a safe session that allows participants to practice “articulating the difficult,” in a nurturing environment that examines the values of personal care, wellness, and compassion for health, wellness, and peace of mind. Reiki treatments will be provided to all as well as a deep meditation session. Target audience(s): Individuals, groups, work teams.
Insider Strategies and Tips for Successful Media and Community Relations
In order to tell your story effectively, you need to understand how to communicate your message, how to engage and respond to your constituent audiences, and how to tell (and sell) stories, and how to effectively respond to and contact news media professionals. Michelle has worked in public relations, community relations (once managing constituent complaints for a city of 50,000 residents), and served as a spokesperson for a municipality, a top 10 US business school, and other leading agencies.
If you’ve always wanted to know how to get covered, get on the air or in print, and once there, know how to communicate effectively and build relationships with media professionals, then here’s your chance. Learn the differences between PR, marketing, and advertising and how to use each to best advantage. Learn how to garner positive news, position your story, and how to gauge impact, while learning some critically important “do’s” and “don’ts” when dealing with the news media. Target audience(s): Leaders who want to fortify their image and relationship building with key publics, with particular appeal for organizational leaders, CEOs, city officials, human resource managers, and others invested in the value of effective communication.
| Working Well for Managers: Honoring the Bottom-Line, Negotiating Change
Countless dollars are spent each year on programs designed to improve a company's bottom-line, while encouraging increased productivity and decreased stress. However, without a sure-fire way of inculcating habits that nurture the values of working well, working smarter and minimizing stress, these programs can lack "staying power." In this engaging and interactive seminar, we'll help you understand those proven behaviors that will lead to organizational climate change and company success time and time again. After completing this signature training, you’ll be able to identify the major causes of stress (survival stress, internally generated stress, environmental and job stress, and fatigue/overwork) and distinguish between them Target audience(s): Employees, managers, team leaders, CEO’s.
The Thought Counts, but the Action’s Sweet: Delivering Consistent, Stellar Service
Sure the thought counts, but in the competitive marketplace, you have to turn thoughts into repetitive action. The call is upon you to delight your customers and members with consistent, customer-centered service. The focus of this program is to examine your relationships with existing customers to ensure that stellar service permeates every area of your organization. You’ll also take a keen look at your company or organization’s policies and procedures to see if they are indeed an integral part of your Topics covered: how to improve consistency and internal service, create meaningful rewards programs that matter, develop measurable standards, and infuse the value of accountability at all levels. Michelle uses her many years of working in sales, managing customer needs and concerns, and her experience managing complaints for a city of 50,000 residents to best advantage. Target audience(s): all levels of management, entrepreneurs, sales teams, marketing managers, customer service trainers, and human resource managers for both the public and private sectors.
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